Check-in & Check-out Policy

• Weekday Check-in (Sunday–Friday): After 3:00 PM
  (Please note: For bookings made via online platforms, check-in is available after 5:00 PM.)

• Saturday Check-in: After 6:00 PM

• Check-in is arranged in the order of arrival time based on the allowed check-in period above.

• Check-in times and rates for holidays or long weekends may vary. Please refer to on-site announcements.

• Early check-in on the same day will incur an additional charge based on rest rates.

• Check-out time: 12:00 noon on the following day
  If checking in after midnight (12:00 AM), the stay is calculated as 12 hours from the time of check-in.

• Rest (Short Stay): Maximum duration is 3 hours on both weekdays and weekends.
  Hours for national holidays and consecutive holidays may vary. Please refer to on-site announcements.

Important Notes & Additional Charges

• Smoking is strictly prohibited inside the rooms. Smoking is only permitted in the garage area or outdoors.

• Each room is designed for 2 or 4 guests. Additional guests will incur a cleaning fee of NT$500 per person.

• Children under 110 cm in height stay for free. If two children under 110 cm share the room, a charge of NT$200 applies for one child.

• Children between 111 cm and 150 cm will be charged NT$200 per child, including toiletries and breakfast.

• Guests over 151 cm are considered adults and will be charged NT$500 per person, including toiletries and breakfast.

• Pets (small dogs only) are welcome. A cleaning fee of NT$500 per pet applies.

• Extra bed (12cm thick single mattress): NT$600, including toiletries and breakfast.

• Room rates include 2 buffet breakfasts. Each additional breakfast is NT$200 per person.

• Business room types are located on the 2nd and 3rd floors, with a shared garage on the ground floor.

• All other terms and updates are subject to in-house announcements.

Bank Transfer Information

• Bank Name: E.SUN Bank (Xinying Branch)

• Account Name: Windsor Castle Motel – Mr. Chen Chen-Wen

• Bank Code: 808

• Account Number: 1001940308888

After completing the transfer, please call us at (06) 249-2345 and provide the last 5 digits of your account number and the transfer amount for verification.

Cancellation & Refund Policy

In accordance with the "Mandatory Provisions and Prohibited Clauses in Standard Contracts for Individual Hotel Bookings" revised by Taiwan’s Consumer Protection Committee on January 24, 2017, our hotel collects the full amount of the room rate at the time of reservation. If a booking is canceled, refunds will be issued based on the following schedule:

1. Cancellation made 3 days or more before check-in: Full refund.

2. Cancellation made 2 days or 1 day before check-in: 75% refund (25% cancellation fee).

3. Cancellation made on the day of check-in: 50% refund (50% cancellation fee).

4. No-show without prior notice: No refund (100% cancellation fee).